Returns & Exchanges

At Prime Bites®, we strive for 100% customer satisfaction with our high-protein snacks; however, due to the perishable nature of our food products, we only accept returns for items that are damaged or defective upon arrival.

Return Process

• 1.
  Inspect Your Order

  Examine your package immediately upon delivery to ensure all protein brownies and snacks are present and the packaging is intact.

• 2.
  Contact Support

  If you receive a damaged or incorrect item, email our support team within 48 hours of delivery with your order number and clear photos of the issue.

• 3.
  Evaluation Process

  Our quality assurance team will review your claim and provide a resolution, which may include a replacement shipment or a store credit, within 3-5 business days.

• 4.
  Disposal or Return

  Once your claim is approved, you will be instructed to either safely dispose of the product or return it using a prepaid shipping label provided by us.